Below is information to help you with any questions you may have which we get asked the most often from our clients.
If this page doesn’t help you or your still just want to contact us for a chat, by all means please contact us by clicking HERE.
Q. What are our shipping costs and what does it include?
A. Flat Rate VIP Shipping only $30 Australia Wide delivered direct to your home / office or workplace Australia Wide. Includes online tracking, professional packaging and comprehensive transit insurance for your complete peace of mind.
Q. Do We ship Internationally?
A. Yes, we ship worldwide. However shipping fees do apply. If you would like a shipping estimate please contact us with your delivery address and Item of interest and we will advise the shipping fees.
Q. Do we have a Customer Rewards / Incentive Program?
A. Yes we sure do. Please click HERE view full details:
Q. What will happen if my order arrives damaged?
A. Very easy, We will fix / repair or replace straight away, Keep in mind that our damage rate is almost ZERO as all of our items are professionally packed for transit. However in saying this some “heavy handed” couriers / drivers may do something which is out of both yours and our control but be assured what ever the issue we will ensure a positive outcome and have everything fixed / repaired or replaced promptly!
Q. Does all of our Items come with a Certificate of Authenticity (COA)?
A. Yes 100% each and every item within our range accompanies an official Certificate of Authenticity (COA)
Q. Can I pick my order up from you?
A. Collection of orders from our any of our office locations can be done on a Pre-Arranged basis, please contact us for further info and to arrange this collection.NOTE: We are strictly an online based company and do not have a retail shop front. Stock is not held at our office locations.
Q. Do we custom frame all types of memorabilia from peoples personal collections?
A. Yes we do, we can frame anything you require, Photos, Jerseys, Jumpers, Bats, Balls, Helmets, Game Day Tickets, Medallions, Medals, Cards. You name it we can frame it, Click HERE to view more information
Q. What is the delivery times?
A. Please click HERE to view all details.
Q. I need my order / item sooner than what is advertised in your delivery guidelines, what can I do?
A. Simply contact us with your delivery date requirement and the item(s) of interest and we will advise if we can deliver to your requirements. 95% of the time we will be able to accommodate your special request.
Q. What is our return / refund policy?
A. Please click HERE to view all details
Q. Are the mat boards we use in our frames acid free?
A. All mat boards are museum quality and 100% acid free
Q. Do we buy peoples 2nd hand memorabilia from personal collections?
A. No We do not. This is due to quality control and Authenticity reasons.
Q. Do we value memorabilia?
A. Yes we do, However we only value officially licensed and authenticated memorabilia. A formal valuation certificate for insurance purposes a fee of $132.00 is payable per 4 items. Please be advised that all valuations have to have photographs of the pieces in mention along with the COA supplied with your item emailed to us before we can attempt to value any item. We will not value any item that either does not accompany a COA or the supplier of the COA is unknown to us.
Q. I have “X” type of memorabilia which doesn’t have a Certificate of Authenticity (COA), Can you supply one?
A. We do not offer this service for items we have not produced or that we dont know the background of,