Ultimate Official Sports Memorabilia offers a 10 day NO QUESTIONS ASKED return policy on all products from the date of delivery. We operate according to strict quality control guidelines controlled by the governing sporting bodies of all the Official Sporting memorabilia in our range.
We must however be notified within 3 days of delivery to advise your request for a refund. From the date of the refund request the item must be returned to us within 10 business days. Items must be returned to us in the same condition it was delivered to you, with all documentation.
- Items must be packed and wrapped well for return transit (preferably re-use the packing your order arrived in)
- Items that may be delivered damaged or faulty, all costs incurred to replace / repair & return postage to us will be covered 100% by Ultimate Official Sports Memorabilia, this will be refunded back to your bank account.
- For “change of mind purchases” It is the responsibility of the client to pay all return shipping costs . Items must be sent back to us Registered and insured to the value of your purchase price.
- For any “change of mind “cancellation of orders & request of a refund , A 10% surcharge / admin fee of the purchase price will be charged which is capped at $100. The balance will be refunded to you within 7 days.
What is a “Change of Mind” Purchase?: This is everything related to any reason for returning an item and requesting a refund for any reason other than the item being delivered damaged or faulty.