Ultimate Official Sports Memorabilia offers a 10 day NO QUESTIONS ASKED return policy on all products from the date of delivery. We operate according to strict quality control guidelines controlled by the governing sporting bodies of all the Official Sporting memorabilia in our range.
We must however be notified within 3 days of delivery to advise your request for a refund. From the date of the refund request the item must be returned to us within 10 business days. Items must be returned to us in the same condition it was delivered to you, with all documentation.
- Items must be packed and wrapped well for return transit (preferably re-use the packing your order arrived in)
- Items that may be delivered damaged or faulty, all costs incurred to replace / repair & postage will be covered 100% by Ultimate Official Sports Memorabilia.
- For “change of mind purchases” It is the responsibility of the client to pay all shipping costs including the initial delivery and also for the return. Items must be sent back to us Registered and insured to the value of your purchase price or we can arrange the return freight for you using our courier accounts. However, these charges will be deducted from your refundable amount.
- For any “change of mind “cancellation of orders & request of a refund, A 10% surcharge / admin fee of the purchase price will be charged which is capped at $150. The balance will be refunded to your original method of payment within 7 days.
What is a “Change of Mind” Purchase?: This is everything related to any reason for returning an item and requesting a refund for any reason other than the item being delivered damaged or faulty.
Payment Plan Refunds:
- Any payment plan that is cancelled within 7 business days of the initial deposit being processed will be refunded in full within 7 business days from the clients request. No surcharge or admin fees will be incurred.
- Any payment plan that is cancelled after 7 business days of the initial deposit being processed will incur a A 10% surcharge / admin fee of the total purchase price which is capped at $150. The balance of payments made will be refunded to your original method of payment within 7 days.
- Any scheduled payment on a payment plan that is declined or dishonoured by your financial institute for 3 consecutive weeks will have the entire order cancelled automatically after this period.This will incur a A 10% surcharge / admin fee of the total purchase price which is capped at $150. The balance of payments made will be refunded to your original method of payment within 7 days.